Privacy policy

Harmony Meadows Alpaca and pacaHarmony value your privacy. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website and interact with our services.

1. Information We Collect

When you visit our website, purchase products from our store, register for our services, or engage with our farm, we may collect the following types of personal information:

      • Contact Information: Name, email address, phone number, and mailing/shipping address.
      • Transaction Information: If you purchase products or services from us, we may collect billing and shipping details.  We do not store or have access to Payment Card Details.
      • Communication Preferences: Your preferences regarding receiving marketing materials, SMS / Text notifications, and email communications.
      • Technical Information: IPv4 / IPv6 addresses, browser type, and device information to enhance website security and improve user experience.  We use Cookies to power and improve our Site and our Services (including to remember your actions and preferences)

2. How We Use Your Information

We may use the information we collect to:

      • Process transactions and deliver purchased products/services.
      • Respond to inquiries, provide customer support, and send important updates.
      • Send marketing emails, subject to your consent.
      • Improve our website, services, and customer experience.
      • Comply with legal obligations and enforce our terms and policies.
      • Our marketing message frequency will never exceed one message per week.

We will never send an unsolicited email or SMS / Text Message without having first received your consent through one of the following OPT-IN methods:

      • Website forum submissions requesting information from us
      • Emails to our farm requesting information from us
      • SMS messages from you to our farm requesting information from us
      • A phone call from you to our farm requesting information from us
      • You selected OPT-IN during an electronic purchase or appointment booking

3. Sharing Your Information

We do not sell, trade, or otherwise transfer your personal information to third parties or affiliates for marketing purposes.  We may share data with trusted service providers for order fulfillment, opt-in marketing messages, communications, and payment processing.

4. Trusted Service Providers & Data Residency

Harmony Meadows Alpaca utilizes the following trusted third-party providers for website hosting, SaaS applications, marketing, SMS messaging, and/or email communications:

Shopify https://www.shopify.com/ca
Book That App https://www.bookthatapp.com/
Voxtelesys https://voxtelesys.com/
MailChimp https://mailchimp.com/
Google https://www.google.com/

We store and process your personal information in compliance with PIPEDA and applicable Canadian privacy laws. Your data may be stored on secure servers located in Canada or other jurisdictions where our third-party service providers operate. When data is transferred outside Canada, we ensure that it is protected by appropriate safeguards, contractual obligations, or other legal mechanisms that provide a comparable level of protection as required under PIPEDA.

By using our services, you acknowledge and consent to the storage and processing of your personal information in these jurisdictions, subject to their respective laws.

5. How to Unsubscribe from Communications

We respect your preferences when it comes to marketing communications. You may opt-out at any time:

      • Email Marketing: Click the "unsubscribe" link at the bottom of our emails or contact us directly at info@harmonymeadowsalpaca.ca. 
      • SMS Messaging: Reply "STOP" to any SMS message you receive from us, or contact us via email at info@harmonymeadowsalpaca.ca or phone (519) 827-0939.  Messaging and data rates may apply to any conversation using SMS / Texting. 
      • OPT-IN / OPT-OUT: may be done through either brand or organization; Harmony Meadows Alpaca, and/or pacaHarmony.  Opting out of communications will remove you from all mailing lists unless you request otherwise.

Your request will be processed promptly, but please allow a short period for changes to take effect.

6. Data Security and Retention of Your Information

Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.  We will only keep personal information as long as required.

7. Your Rights and Access to Information

Harmony Meadows Alpaca is based in Ontario, Canada, and you have the right to request access to your personal information, update it, or request deletion, in accordance with the Personal Information Protection and Electronic Documents Act (PIPEDA). To exercise any rights outlined within PIPEDA please contact us at info@harmonymeadowsalpaca.ca and explain the nature of your request.

8. Changes to This Privacy Policy

We may update this policy from time to time. Any changes will be posted on our website with the updated effective date.

9. Contact Information

If you have questions about this Privacy Policy, please contact us at:

Harmony Meadows Alpaca / pacaHarmony
6185 Sixth, Line
Belwood, ON, CA
N0B 1J0
info@harmonymeadowsalpaca.ca
519-827-0939

10. Policy Effective Date
December 08, 2025